Employee Identity in Indian Call Centres: The Notion of Professionalism

Ernesto Noronha, Premilla D'Cruz, "Employee Identity in Indian Call Centres: The Notion of Professionalism "
Sage Publications Pvt. Ltd (July 30, 2009) | English | 8132100794 | 204 pages | PDF | 1.06 MB

This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism; presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.

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